Most helpful staff, and upgraded room to executive room with no charge,when a slight change in requirements was rewuested

Friendly staff, really lovely room, excellent all round!!

brilliant base for getting to most London sites and attractions. Friendly staff, clean, comfortable and surprisingly for London quiet rooms. We will go again

This hotel was lovely and clean, having recently been refurbished. Quirky, meandering hallways, John Cleese look-a-likes screaming in the restaurant and the best shower of any hotel I`ve stayed in, in England. Great access to Charing Cross station and seconds away from Trafalgar Square. AND, everything in the mini-bar was included.

We always choose to stay at the Amba Charing Cross hotel if we can when visiting London on a mini-break The staff are welcoming and attentive, and you know that you will be well looked after.

Bought this package as a gift for my brother and his partner. He was delighted, said hotel was great and nicest hotel staff he`s ever met. Service was fantastic and staff could not have been nicer or more helpful Booked this package through hotels direct and think that it was very good value for money

Very nice - great in room coffee :)

As a London hotel fairly high in the price range I had high expectations. It didn`t disappoint. The room, the food, the service and the friendliness and helpfulness of the staff all were first class. I enjoyed my stay immensely.

Very nice and comfortable hotel with quiet rooms, great bathrooms and staff who greeted us like long lost friends. Well done, service as it should be.

Fantastic from room facilities to the staff. Wonderful

Very helpful friendly staff. Room well equipped and clean. Would have preferred to have been in main hotel and not Buckingham Wing but hotel in general excellent

Excellent Hotel with very frendly Staff , Excellent room accomadation very clean and well looked after

One of the friendliest hotels I`ve stayed in in London, staff are very friendly the hotel is within a ten min walk from Covent garden and most theatres it is very central just a two minute walk from Trafalgar square, the breakfast is very good, the rooms are of a good size and the beds are very comfy would highly recommend this hotel.

The hotel was excellent value for money in a great central location. We were upgraded to a deluxe suite which included a full English breakfast, use of the Amba lounge and a complementary mini bar in the room. The staff made you feel very welcome upon arrival and left a bottle of wine and a card in the room for my wife`s birthday. We will definitely be staying at the Alba the next time we return to London.

We did have two comments to make on the room that we had. We gave these comments to the hotel and I feel sure that they will rectify. Incidentally you did mislead us in that you said we would pay extra for breakfast, when in fact the room that we had the breakfast was complimentary as was the mini bar and the use of their executive room with free coffee and drinks; which we were able to make good use of.

We were upgraded, room was wonderful with dressing gown, slippers, hairdryer, iron and free mini bar, lovely bathroom. Will definitely stay there again, it was central, ideal for theatre

Exceptionally friendly and helpful staff. A very comfortable room with welcome added touches such as bath robes & sheets rather than bath towels, a free mini-bar, plus sockets for all types of technical wizardry.

I booked this hotel as an early Christmas present for my daughter primarily for its great location and I could not have been happier. From the moment we arrived in reception the staff could not have been more welcoming. It was only 10am but our room was available and a very helpful porter showed us to it. The room was absolutely lovely with a complimentary mini bar and an ipad for our use. On check out we were asked if we would like a drink of either mulled wine or sparkling which was a lovely end to our stay. I will definitely be returning some time soon.

This hotel is the best I have ever stopped in. We arrived at the hotel 3 hours early but they still managed to get us into a room straight away which by the way was amazing, lovely and clean. At arriving at the hotel they asked us what the reason was for visiting London, I told them it was a surprise for my girlfriend as it was her birthday. When we entered the room on the evening they had left my girl friend a birthday cake and a card. I really couldn`t ask for anymore they was amazing. Would definitely recommend to anyone.

Only issue was the shower door didn`t fit properly, so water got onto the bathroom floor! Bit of a hazard. Also the maid tried to get into the room twice in the morning 8:45 and 9:15!!

directions were terrible for a one nighter,you had to go up a lift -down a lift a nightmare, also the main staircase had wonderful Christmas decorations on the handrail , but no handrail any more???? all right going up, ,not going down other than those two niggles perfect stay well done.

My wife and I do not often leave reviews, but having experienced a fantastic stay at the Charing Cross, we felt we must in this case. From start to finish the staff were incredibly courteous, offering more than i would expect. The recently refurbished room was spotless, well equipped and even had an ipad for us to use. Without my mentioning, the hotel picked up that my birthday fell over the period we were staying, and had a complimentary bottle of sparking wine delivered to our room, along with a birthday cake!! Needless to say we will certainly visit again when next in London.

Fantastic hotel. Brilliant location right next to Charing Cross station. All the staff were very friendly & helpful. Great to get an upgraded room with access to the vip lounge!

Rooms, service and staff all first class - just don`t book it in conjunction with Evita!!!!!

From the time we arrived the staff were just charing and couldn`t do enough for you. Even when we had a problem with room service the staff went out of their way to put everything right which they did in such a way that they turned this into a positive. The location is brilliant for all the attractions of London being within easy walking distance. Fantastic hotel, with fantastic staff, in a fantastic location - we will certainly be staying here again.

Room very nice size. Bathroom had knob missing on the heated towel rain, toilet seat loose and around the shower door grouting missing.

Brilliantly attentive staff, large spacious room, complimentary use of in-room I-pad/internet with speedy connectivity, Nespresso machine (sadly no George Clooney with it tho), extremely comfortable beds, in room air con, and all in top notch condition. Highly recommended!

Stayed for 2 nights . Excellent location,calm and peaceful retreat after busy days in London Exceptional staff attending on reception. Highly recommend this hotel

Hotel was ideally situated for all london sights. Very welcoming and helpful staff.

Very helpful staff, lovely newly refurbished room.

Exellent apart from the pillows and duvet

This hotel is amazing, the staff are excellent, the location is perfect and the newly refurbished hotel is out of this world. Definitely be returning.

loved this Hotel, excellent location staff were amazing