Rooms need a bit of tlc but beds where comfortable and slept well.had a meal before show the food was great but took a long time to come. Did complain and it was dealt with fine.reception staff where slow in dealing with customers eg knew you were there but turn around to tidy up the back first before dealing with you. Lift was out off order and had to carry case down the stairs did complain staff just said sorry but could of been inforned beforhand.

Very good hotel with good rooms and everything you need, and a great breakfast.

Faulty lift, faulty sauna, faulty steam room, No maps for guests. Room was clean and staff were fantastic.

Room decor tired. Toilet plumbing abysmal. Food very mediocre. Most staff great but some...reception..need to be more informed about London with regards transport. Not a great location.

Staff very accommodating made us feel very special . When I told them it`s a special birthday trip they left chocolates and champagne as a gift in the room. Would highly recommend .?

The staff at the AMBA were very helpful and the hotel was great but did miss the SPA at the other hotel.

Room excellent for resting on a busy trip.

Clean but dated accommadation

Arrived at the hotel midday after travelling down by train that morning. At Euston we jumped the bus a few stops to the hotel. We didn`t have Oyster cards, not used to public transport, able to use our contactless, one card per person though. The hotel was very typical of a Thistle. Arranged for breakfast as not included in the package, was only £10 a head if booked on check in £12 in the morning, had everything we needed. Made use of the pool and steam room before getting ready. Had dinner in the bar, 3 course for £20, good value, delicious. They only had Heineken on draught and the bottled beers seemed expensive. Jumped an Uber to and from the Westend as the Hotel was more in the East only about £13 each way. Back at the hotel woke up refreshed, slept well and went down to breakfast, wide choice and good quality.

Would not recommend staying at this hotel and seeing motown show it is quite a way out!

Have used this hotel before. A very warm welcome from Molly at reception and made to feel very welcome. The hotel is brilliantly situated because it is just far enough out of the hustle and bustle of London but a ten minute walk to the nearest underground and you are in theatre land within minutes. Room very comfortable and breakfast brilliant. Cannot fault it.

Car parking is so limited and if you are lucky enough to get a space they rip you off with charges, 30.00 per day to park at hotel, this hotel has 423 rooms and 12 parking spaces , really ?

The hotel was clean, the staff were friendly and happy. The bed was really comfy and the spa and swimming pool was great. The food was absolutely delicious. Definately recommend the two course pre fixed menu of the chicken parfait starter and the flat iron steak with peppercorn sauce. We had this twice as it was gorgeous. Malek our waiter was a really nice and friendly guy who was very polite and cared about how well we were looked after

Really comfortable excellent staff and a really good breakfast well worth every penny

Very nice hotel with very friendly staff. Enjoyed the night stay in excellent accomdation.

Hotel itself felt a bit `tired`. However, it was clean and comfortable. All the staff were great and a particularly nice touch was the spread red rose petals in a heart shape and sculptured towels on our bed, for our wedding anniversary. The breakfast was very good and value for money.

Very noisy refuse collection around midnight disturbed us as we had to keep windows open for airflow. Staff all very helpful.

Double bed was two single beds put together. Kettle was in a bottom drawer so didn`t find it until check out. Shower had no cold water

The hotel was ok I think I would of rather have had one a little bit more central and if I had realised I would have chose a better room the room said double standed and I think it was poor, had a meal in the hotel last night and the service was poor ordered garlic bread as a starter,then a steak we got the garlic bread when we had finished our steak, ordered a desert and asked if they had a Irish coffee I got my desert and we didn`t get the Irish coffee, so not brilliant, but on the hole we had a great time I would definitely book with hotel direct again but choose another hotel the train journey was very good getting us there in 2 1/2 hours

My grandson and I stayed for 4 nights (room only). The hotel was bright and cheerful with very helpful staff. Our room was spotless and the beds very comfortable. The pool was good but do check when the guests can use it as they do private swimming lessons. We did have breakfast on our last morning and it was a very reasonable price for myself and children eat free. The hotel is a short walk from both tube and bus. Very good.

Lovely hotel but booked 2 twin rooms expected to be on same floor but weren`t and one was above foyer therefore not much sleep was got because of noise

Hotel very smart downstairs. Bar facilities and food very good but rooms were tired and in need of decorating

Staff very friendly. Too far out from the centre. Old fashioned interior and very basic but clean. Bar not stocked very well even had no crisps! For the price in cabs into town I would rather pay more for a better hotel closer.

There was a hen party who would not share the jacuzzi at all or many of the leisure facilities.

Staff were very helpful, friendly and made us feel at home. The entrance, and downstairs was luxurious, the pool area was a little tired in decor but still lovely as were the bedrooms in all we would stay again and recommend this hotel, we loved the breakfast so much choice and the restaurant is immaculate, Thank you all!

Hotel was lovely with an indoor pool which was very clean.

Slightly off the beaten track but clean and good service

Positives included friendly, helpful staff, nice breakfast for only a little extra. Let down by poorly flushing toilet (had difficulty flushing paper even). And not having air conditioning in hot weather.

Very good fitness suite and small but comfortable room. Roof fan and drinks fridge inoperative.

Room was not ready upon our arrival at 2.45pm. Had to wait nearly two hours in reception. Carpet by the bathroom door was very wet - left towel over it - turned the towel bright yellow!!

Despite arriving at the hotel an hour after check in time we were kept waiting a further half hour. Rooms were pleasant. Housekeeping seems to be short of staff. They came knocking to do the room at 1715 while we were showering for the evening. Had to keep going to reception to get milk coffee tea bags etc. Location was good. Overall not terrible but wouldn`t recommend it.

Hotel was ok. Room small and view, well there wasn`t one apart from a dirty old building right outside our window. My 8 year old daughter was very upset as wasn`t allowed to use the swimming pool even though she is a really strong swimmer and diver. She could go if I went in but I can`t swim so why would it be ok for me to go in, even though I can`t swim, but she can`t even though she can swim well!? I`m the one who would need help, not her!

Has everything you need in a hotel and more! Also we were able to use the swimming pool etc after check out x